Return Policy

Good news Fixit lol wow offers a 14 day return opportunity for items that meet the requirements for return. contact us via any of our contact channels within 14 days of delivery and we will ensure you a possible result

Return Instructions

STEP 1:
Send a Complaint:
Also include pictures of the product that was delivered to [email protected] as a means of evidence.

STEP 2:
Return after Authorization:
Once your claim is verified, we will provide information on the most suitable means of getting the item from you.

STEP 3:
Item received by Fixit Lol Wow:
Once the item gets to our helpline we will take things up from there, then give you a feedback once all process are over, and have your item shipped back to you.

What if I complain after the 14 days that the return timeframe has elapsed?

For product complaints outside 14 days in relation to defective items, you may:

Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you can contact fixit lol wow helpline and see if theres anything that can be done.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Fixit Lol Wow will not replace or issue refund for items that fall into this category.

Items not eligible for Returns

  1. Products that have been altered from their original or
    opened by an authorized personnel without permission.
  2. Product with tampered or missing serial
    Universal Product Code numbers (UPC).
  3. Products damaged due to misuse.

Requirements for Returns of Products

REASONS FOR RETURNDESCRIPTIONTAGS/LABELS ATTACHEDORIGINAL PACKAGINGCOMPLETE ACCESSORIESNEW CONDITIONNOT DAMAGED
Wrong ItemsProducts delivered differently
from what was displayed on the
website, return will be
authorized after validation.
Defective ItemsProduct delivered has
manufacturers defects
was delivered dead on
arrival, return will be
authorized after validation
Damaged
(in transit)
Product has visible damage,
return will be authorized
after validation.
Quality IssuesProduct delivered not working
up to specification, cannot
perform specified functions,
return will be authorized
after validation.